1. Shipping Policy

1.1. Processing Time

  • All orders are processed within [X] business days after payment is received. Orders are not shipped or delivered on weekends or holidays.
  • If we experience a high volume of orders, shipments may be delayed by a few days. In such cases, we will notify you via email or phone.

1.2. Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout based on your location and selected shipping method.
  • Estimated delivery time for standard shipping is [X] to [Y] business days depending on your location.
  • Expedited or international shipping options are available for an additional fee. Delivery times may vary.

1.3. Shipment Tracking

  • Once your order has been shipped, you will receive a shipment confirmation email with tracking details. You can track your order using the tracking number provided.

1.4. Shipping Destinations

  • We ship to [List Countries or Regions]. Please note that delivery times may vary for international shipments due to customs clearance and local postal services.

1.5. Customs, Duties, and Taxes

  • SHELZA SPORTS is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping, including customs duties and taxes, are the responsibility of the customer.

2. Return Policy

2.1. Eligibility for Returns

  • We accept returns of products within [X] days of purchase for a refund or exchange. To be eligible for a return:
  • The product must be unused, in its original packaging, and in the same condition that you received it.
  • Proof of purchase (receipt or order confirmation) is required for all returns.

2.2. Non-Returnable Items

  • Certain products are non-returnable, including:
  • Customized or personalized items.
  • Final sale items or products marked as “Non-Returnable.”
  • Items that have been used or damaged after delivery.

2.3. Return Process

  • To initiate a return, please contact our customer service team at [Email Address] or [Phone Number] with your order details. We will provide you with instructions on how to return your product.
  • Customers are responsible for return shipping costs unless the item is defective or damaged upon receipt.
  • Returns should be sent to: [Your Company Address].

2.4. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within [X] days.
  • Please note that shipping costs are non-refundable.

2.5. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us, and we will provide further instructions.

3. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately with photos of the damaged product and your order details. We will work with you to resolve the issue as quickly as possible, including offering a replacement or refund if applicable.

4. Late or Missing Refunds

  • If you have not received your refund within the stated processing time, please:
  • Check your bank or credit card account again.
  • Contact your bank or credit card company as processing times may vary.
  • If you have done all of the above and still have not received your refund, please contact us at info@shelzasports.com